FAQ

OVERVIEW

• What is Spectos?
• What is Mailagenten.de?

STUDY PARTICIPANTS WILL BE

• If additional costs coming at me?
• How do I get my username and password?
• Who is eligible as a participant?
• How can I become a study participant?

STUDY PARTICIPANTS HAVE

• Information brochure
• How often do you operate as a participant?
• Why you should be study participants?
• What do I have as a participant?
• What rules should I as a participant?

TEST TRANSMISSIONS

• What should I do if I do not for a certain period at home and am unable to take any test programs?
• I would like to see more / fewer test items - what can I do?
• Why do I sometimes get so few test broadcasts?
• How do I recognize a test letter?
• How often will I receive test items?
• What is a test program?

TEST PROGRAMS TO REPORT BACK

• I can report back my test program is not - what happened?
• Why is calling me to the call center, although I have not received a test program?
• What happens if I forget to report back a test item itself?
• How do I report back to a test program?

I.CODE

• How long is valid an i.code?
• How do I find the i.code?
• What is an i.code?

SPECTOSCENTS COLLECT

• How many SpectosCents there for the action?
• How do I get SpectosCents?
• What are SpectosCents?

REWARDS - REDEEM SPECTOSCENTS

• Do my SpectosCents sometime?
• How long is a paper issued on voucher / gift card is valid one?
• How do I find out current premium?
• How can I redeem my SpectosCents for rewards?

PROFILE

• How do I change other personal information I have given during registration?
• What happens if I do not want to be more study participants?
• What happens if I want to get for a certain period of test transmissions?
• What should I do if I forget my password?
• What should I do if I forget my username?
• How do I change my password?

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PRIVACY POLICY

• How will my personal information be used?
• How will my personal data be protected?

OTHER QUESTIONS

• Do you have further questions?